Toastcaster Communication Leadership Learning Lab

Toastcaster 138: Welcoming change & embracing technology a bloodline for tomorrow’s restaurants and retail – Brittain Brown

July 31, 2020

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[27:41] Looking at how a pandemic has changed the way we dine and how restaurants operate and literally ravaged the industry. As some cities begin to re-open, you can’t help but wonder what the new normal is or might be or what future looks like moving forward.  

In this episode, our guest Brittain Brown offers us a little insight into that arena. From his experience, he’ll share some of his observations what’s going on in the minds of restaurant owners and operators, staff and patrons. You’ll hear about some of the changes in store beyond merely servers in face masks, constant cleaning and reassuring customers as factors whether restaurants can successfully reopen and stay in business. 

He addresses some of the challenges today’s leaders are facing, but also some of the opportunities that this represents including some food for thought on how leaders need to rethink and evolve their business models and adopt new technologies which are already driving the new normal and what might happen if they don’t.

What you’ll hear will be of interest and value to you regardless as to whether you’re a restauranteur, a patron or a leader in any other industry.  Brown’s insights can apply to anyone.

Brittain Brown, B.A. is from Toronto, Canada. He’s the President of Givex, a global company that provides the restaurant, retail, and other industries with the latest tech solutions and analytics that help clients drive sales and make better business decisions. He can be reached at Givex.com.

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